I recently purchased a necklace online that I didn’t like and immediately returned.

Here was their emailed reply:

Your recent return gave us some ideas

Returned: Link Chain Collar Necklace

Our picks for the perfect jewelry 

MAISON FRANC Baccarat Rouge 540 Eau de Parfum $325

KIEHL’S INC. Creamy Eye Treatment with Avocado $60

CONVERSE Chuck Taylor® All Star® Lift High $75

LANCÔME Définicils Defining & Lengthening $34

WTF? If I’d purchased a necklace, wouldn’t even the most rudimentary autogenerated response recommend a different necklace? WHY would I be looking for perfume or mascara?!

The mind boggles (again).