This was a first: a Dear John letter from our landscaper, a vendor with whom we’d had a cordial, mutually respectful eight-year relationship.
To paraphrase: “Dear ___ (yes, a form letter), this has been a challenging year so we’ve decided to cut back on the number of clients we service. Unfortunately, you are among them.”
What he doesn’t bother to mention (because it’s a form letter) is that for the past 14 months we have been paying our monthly contractual fee EVEN THOUGH THEY HAVEN’T DONE ANY WORK. Sorry, am I shouting?? In what universe is it ok to accept over $1000 for services not rendered and then not even have the courtesy to acknowledge our loyalty or pick up the phone to work out a solution?
So much for trying to be supportive of a small business. You know that old adage, “No good deed ever goes unpunished”? ARRGGGHHHH.
olderfatterhappierdotcom 
That’s shocking
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A perfect description, Sheree!
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A trend among companies today is to collect a monthly fee. Once they do their pitch and get you signed up, they give you little or nothing.
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True enough 😦 This system had been working fine for eight years but never again!
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This is pretty outrageous.
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Oh dear. He’s really taking advantage of you. I’m so sorry. – Marty
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Thanks, Marty. Well, not anymore! Chalk this one up to “No more Mr/Ms Nice Guy” I’m afraid.
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This left me damn near speechless. I would simply write a hones review of the company, on all the review sites like Yelp, Houzz, Google, and Angie’s List, to warn the next individual. I would also take the lesson which, is to only pay future landscapers a percentage of the bill, until the work is done. I also believe in Karma, so let the universe do the rest…
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